Terms & Conditions

By accessing and using the LUXE website (www.luxe.com), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use this website. These Terms of Service apply to all visitors, users, and others who access or use our services. We reserve the right to update, change, or replace any part of these Terms of Service at our sole discretion.

**Eligibility:** You must be at least 18 years of age to use our services. By using our website, you represent and warrant that you are at least 18 years old. **Account Registration:** - You are responsible for maintaining the confidentiality of your account credentials - You agree to provide accurate and complete information during registration - You are responsible for all activities that occur under your account - You must notify us immediately of any unauthorized use of your account **Prohibited Uses:** - Using the site for any unlawful purpose - Attempting to gain unauthorized access to our systems - Transmitting viruses or malicious code - Collecting information about other users without consent - Interfering with the proper functioning of the site

**Product Information:** We strive to display accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, or error-free. **Pricing:** - All prices are displayed in USD unless otherwise stated - Prices are subject to change without notice - We reserve the right to refuse or cancel orders due to pricing errors **Order Acceptance:** - We reserve the right to refuse or cancel any order for any reason - Your receipt of an order confirmation does not signify our acceptance of your order - We may require additional verification before accepting an order **Product Availability:** Products are subject to availability. We reserve the right to discontinue any product at any time without notice.

**Accepted Payment Methods:** We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods as displayed at checkout. **Payment Processing:** - All payments are processed securely through our payment partners - Your payment information is encrypted and protected - We do not store your complete payment card details **Authorization:** By placing an order, you authorize us to charge your payment method for the total amount of your order, including applicable taxes and shipping fees. **Billing Errors:** If you believe there is an error on your bill, please contact us within 60 days of the charge to investigate.

**Shipping Methods:** We offer various shipping options including standard, expedited, and express delivery. Shipping costs and estimated delivery times are calculated at checkout. **Delivery:** - Risk of loss and title for items pass to you upon delivery - We are not responsible for delays caused by shipping carriers - Delivery dates are estimates and not guaranteed **International Shipping:** - International orders may be subject to import duties and taxes - Customers are responsible for any additional customs fees - We are not responsible for delays due to customs processing **Shipping Restrictions:** Certain products may have shipping restrictions. We reserve the right to limit shipping to certain locations.

**Return Policy:** We accept returns within 30 days of delivery for most items in their original, unworn condition with tags attached. **Non-Returnable Items:** - Final sale items - Underwear and swimwear - Personalized or customized items - Items without original tags **Refund Process:** - Refunds are processed within 5-10 business days of receiving the return - Original shipping costs are non-refundable - Refunds are issued to the original payment method **Exchanges:** To exchange an item, please return the original item and place a new order for the desired item.

**Ownership:** All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of LUXE or its content suppliers and is protected by intellectual property laws. **Restrictions:** You may not: - Reproduce, distribute, or modify any content without our written consent - Use any trademarks without our authorization - Remove any copyright or proprietary notices - Create derivative works based on our content **User Content:** By submitting content to our website (reviews, comments, etc.), you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content.

**"As Is" Basis:** Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. **No Warranty:** We do not warrant that: - The website will be uninterrupted or error-free - Defects will be corrected - The website is free of viruses or harmful components - The results of using our services will meet your requirements **Product Warranties:** Product warranties, if any, are provided by the manufacturer and not by LUXE unless explicitly stated.

**Limitation:** To the fullest extent permitted by law, LUXE shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses. **Maximum Liability:** Our total liability to you for any claims arising from your use of our services shall not exceed the amount you paid to us in the past twelve (12) months. **Exceptions:** Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless LUXE and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with: - Your access to or use of our services - Your violation of these Terms of Service - Your violation of any third party rights - Any content you submit to our website

These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of our services shall be resolved exclusively in the state or federal courts located in New York County, New York. You consent to the personal jurisdiction of such courts.

If you have any questions about these Terms of Service, please contact us: **LUXE Customer Service** Email: legal@luxe.com Phone: 1-800-LUXE-HELP Address: 123 Fashion Avenue, New York, NY 10001 Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST